? Help: Technical Support: Resolve Errors and Common Technical Questions:
Why can't I get into the Cornell restricted resources ?
1) Are you currently a Cornell student, faculty or staff member? If not, you will not have access to the Cornell restricted resources outside of the library. Cornell needs to restrict access to many resources due to our contractual agreements with the vendors of these resources.
If you have a sponsored netID, in some cases we may be able to grant you temporary access to restricted resources, but this is not guaranteed. In addition to the materials CIT requests in order to establish a sponsored netID, your sponsor will need to send the Library specific details on why access to our resources is necessary and for how long access will be needed. Sponsors can contact the Library Public Services office at 116 Olin Library (5-5069) or libpublicservices@cornell.edu for more information.
2) If you are currently a Cornell student, faculty or staff member, there
may be a technical reason that you cannot get into a resource.
a) Follow the Computer Set-up instructions to ensure that your computer is set up properly to use library resources.
b) When you try to access a restricted library resource you should be prompted to enter your NetID and password in the SideCar or CUWebLogin dialog box. After you do this, you should be able to use the resource(s). See the Using Library Resources from Off-Campus help page for more information.
c) Are you having trouble with all restricted resources, or just one? Occasionally there are temporary problems at a resource vendor's site which will prevent specific resources from working. A bad cookie or corrupt cache can also prevent you from accessing individual resources. Try adjusting or clearing the cache.
At any point in the troubleshooting process, feel free to contact us for assistance by using the Report a Problem Connecting linked in the footer below.