Still Not Able to Connect? | Cornell University Library

Technical Problem Report Form

To report a technical problem, responses are required for at least the 7 starred (*) questions. But, please, provide as much information as you can. We will respond as quickly as we are able. Please keep in mind that we don't staff the library overnight.

Your computer's operating system: *

Your internet connection: *

What kind of web browser are you using: *

Which resource are you having problems with: *

for example, BIOSIS, or, LexisNexis, or the CU Library Catalog.

What was the error message you received: *

Have you been able to connect to this resource in the past:

How long have you had this problem:

Can you connect to other things from the CU Library Gateway:

(if 'yes', please give an example.)

Other information you think we might use to help you solve the problem:

Your name:

Your e-mail address: *

for example, xxx@cornell.edu

Library: *